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Legal Guarantee

All products are sold with a "Legal Guarantee" in compliance with the Directive 2011/83/EU to all consumers in the European Union.

In line with the above mentioned "Legal Guarantee", Manufacturers are liable for all defects becoming visible within 2 (two) years from the delivery date of the relevant product.
The legal guarantee covers any defects presumed to have existed at the time of delivery and which become apparent within a period of two years.

The Legal Guarantee provides for the Consumer to advise the Manufacturer of any defects found in the purchased product within 2 (two) months from the moment it becomes visible. As soon as the information is communicated to the Manufacturer, the Consumer shall be entitled to have the product repaired or replaced, with no prejudice to all other rights provided for by this law in favour of Consumers.

The Legal Guarantee shall not be applicable to products that have been repaired, modified or in any way changed by the user. By the same principle, the Legal Guarantee shall not be applicable to any malfunctions, defects and damages caused by incidents or due to responsibility of the user, or when the product has been used differently from the description in technical documents provided or for a different purpose than the one indicated by the Manufacturer, or in a way that runs against to the user instructions provided.

Clients shall contact Tenartis Customer Service writing to info@tenartis.com in order to exercise their guarantee right.
Clients shall only be able to access their guarantee when they have their proof of purchase available.

More information here:
https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm